In the webshop you can choose three options for accepting the type of customer in your webshop, namely:
- Business and private
- Private individuals only
- Business only
Business and private - B2B & B2C
You can set up a mixed environment so that you can accept any kind of customer. In this case, all situations are accepted and the international rules for VAT are automatically applied. For example, when a German private person places an order in your Dutch webshop, this person will simply be charged VAT. If a French company with a valid VAT number places an order in your Dutch webshop, no VAT will be charged. You can also set whether you make the Chamber of Commerce and VAT numbers mandatory (if the address is a company).
Private individuals only - B2C
If you choose private individuals, your ordering process will be optimized for B2C (Business to Consumer customers). As a result, people cannot provide their billing address on behalf of a company and they are also not asked for VAT and Chamber of Commerce information.
Business only - B2B
In case you choose Companies, the billing address can only be entered as 'company'. In addition, you will be asked for 'Chamber of Commerce' number and 'VAT number'. You can also make the entry of this data mandatory. Based on the location of the billing address in combination with the VAT number, the internationally applicable VAT rules will automatically be applied (in accordance with the tax authorities). As a result, a German company does not have to pay VAT at a Dutch webshop, for example.
Often one-time customers?
If you often have customers who order once, you can set here that only address details are requested and not logged in. That makes it so clear for your customer!
Frequently returning customers?
Do you often have repeat customers? Then it is useful to indicate here that by default you will be asked to log in with the customer account. Data is then retrieved and that saves a lot of time.