Forgot your password?

Forgot your password from Gnap? Don't worry, you can fix it yourself.

Start the Gnap app or go to gnap.ziber.nl and click on the link ' Forgot your password? ':

Your account email

Then enter the email address of the account (Ziber ID) whose password you have lost. Then press the 'Reset your password' button:

Link to recovery page

You will then receive an email from Ziber containing a link to reset your password. The link is valid for 1 hour. If you have not used the link within the hour, you will have to go through this process again.

Tip: Can't get the mail? Would you also like to check your anti-spam folder to see if the e-mail has not arrived there? Otherwise you can of course email us at support@ziber.nl for help.

Set new password

When you click on the link from the email, you will be taken (if the link is still valid) to a page where you can enter a new password. Repeat the new password in the second field and save the new password:

From now on you can log in again with your Ziber ID with the new password!